With a view to providing time bound and hassle-free services to its citizens, the Haryana government has notified 163 services under Right to Service Act, 2014. These services would be provided in a prescribed time period and in case of unnecessary delay the concerned official would have to pay a fine.
Revenue Department would provide 20 services, including:
Certified copies of all documents – like Record of Rights (jamabandi), girdawari and mutation
Demarcation of land
Registration of all kinds of documents - Sale Deed, Lease Deed, GPA and Partnership Deed
Attestation of uncontested mutations
Private partition of land (mutual consent of landowners) The following Certificates will be issued by the Tehsildar of the concerned Sub Division, within 7 days: Scheduled Caste Certificate, Backward Classes Certificate, Other Backward Classes Certificate, Special Backward Classes Certificate, Tapriwas Certificate, Vimukt Jati Certificate, Economically Backward General Caste Certificate, Resident Certificate and Rural Area Certificate; Income Certificate, Area or Succession or Dependent Certificate or counter signature, Mortgage 1st. charge and Registration of Lease or Conveyance Deed will be issued/done within 15 days; and Conversion from Lease to Freehold will be done within 30 days.
Certified copies of Birth or Death Certificate in rural areas
Correction of entry in Birth and Death Certificate
Health and Urban Local Bodies Departments:
Birth and Death Certificate (name entry and new Birth Certificate)
Registration of Death and Birth Certificate (after one year of event),
Urban Local Bodies Department:
Certified copies of Birth and Death Certificates
Sanction of building plans other than residential, for all Improvement Trusts. Sanction of building plans or revised building plans (residential), for all Improvement Trusts
Sanction of building plans in the original municipal limits for all uses and sizes except commercial or institutional uses, for the sites 1,000 square metres and above
Completion or Occupation Certificate for buildings (all categories), for all Improvement Trusts
No Objection Certificates or duplicate allotments or re-allotment letters, for all Improvement
Conveyance Deed of Improvement Trust; No Dues Certificate of all Improvement Trusts; transfer of property in case of sale of Improvement Trust; transfer of property in case of death, for all Improvement Trusts; issue of permission for mortgage; sanction of all building plans or revised building plans (residential), for Municipal Corporations, Councils and Committees. Other than residential, in 60 days from the receipt of complete documents. Conveyance Deed
New Trade Licence by Municipal Corporation; renewal of Trade Licence by Municipal Corporation
Change of Land Use permission for the sites situated within controlled areas falling with the municipal limits
Removal of solid waste from streets or roads (within 2 days); replacement of streetlights (within 10 days - subject to availability of material in stores)
Public Health Engineering Department:
Sanction of water supply or sewerage connection in corporation cities and in Municipal Corporation towns (within 12 days); water leakage or overflow pipes (within 3 days); sewerage or blocked or overflow of manholes (within 7 days)
‘Normal’ fuse call (within 4 hours in cities and towns, and in 8 hours in rural areas); overhead lines breakdown in cities and towns (within 8 hours, and in rural areas within 16 hours); breakdowns due to breakage of poles (within 12 hours in cities and towns, and in rural areas within 24 hours); underground cable breakdown in cities and towns and in rural areas (within 48 hours); major power failure involving power equipment (within 7 days)
Food and Supplies Department:
Issuance of new Ration Card, on receipt of D-1 form (within 22 days).
Transport Department would provide 3 services in a time bound manner; Housing Board – 9 services; Agriculture Department - 2 services; Haryana State Agricultural Marketing Board – 8 services; Industries and Commerce Department - 19 services; Haryana State Industrial and Infrastructure Development Corporation - 13 services; HUDA - 15 services; Town and Country Planning (TCP) Department – 10 services; Home Department - 24 services.
Water supply and sewage connection in Municipal Corporations of Faridabad and Gurgaon would be provided within 7 days. Water leakages or blockage/overflow of sewer lines would be taken care of within 2 days.