Chief Minister Manohar Lal Khattar, who was in Gurgaon on Wednesday to address the media on the completion of 100 days of his government, said that an online system to track citizen grievances that have been lodged at the 'CM Windows' across Haryana would be started soon. A Call Centre would also be set up to interact with the complainants, to check the status of their problems and whether these have been resolved to their satisfaction. He said that this system would help to streamline the grievance redressal system across the State. It is most commendable that a new-to-politics CM had boldly invited scrutiny within just 100 days of taking charge. Could Mr. Khattar, the low-profile, honest, down-to-earth worker just surprise all the pundits? He seems to be focused on delivering 'achhe din' to 'aam log'. CM Khattar also cited examples of how the new system has helped in curbing corruption and bringing people in direct touch with the government. Khattar also informed that about 17,000 complaints pertaining to different issues have been received by the government, and of these 3,380 complaints have been addressed and a report on the same has been submitted. CM Khattar added that he is pleased that people are showing faith in this system.
The CM added that, to curb large-scale irregularities in the Real Estate sector, his government was working to make the CLU (Change of Land Use) system transparent. He assured the public that corruption and violations of rules would not be tolerated by his government. CM Khattar stated that the Vigilance department has already caught culprits and registered more cases in 100 days than the previous govt. had registered in the last 10 years! To provide a boost to industry, an Industrial Policy 2015 will be rolled out by March end. To augment power supply, the CM said that two 800 MW plants would be set up, in Panipat and Yamunanagar. Along with the CM, some other dignitaries present were: PWD Minister Rao Narbir Singh, MLAs Umesh Agarwal, Tejpal Tanwar and Vimla Chaudhary, Principal Secretary to CM, Sanjeev Kaushal, Director General of Information and Public Relations Department, Dr. Abhilaksh Likhi, Media Advisor to CM Amit Arya, and OSD (Media) to CM, Rajkumar Bhardwaj.
In Gurgaon, the CM Window was ‘inaugurated’ on December 25 by PWD Minister Rao Narbir Singh. The system seems to have got off to a good start, as the first complainant, Ramesh Vashishta, says that his issue is being looked into by the Administration. As per latest information, 134 complaints have been filed at the Window, of which 58 have been resolved. Gurgaon City Magistrate Ekta Chopra, who is the nodal officer for this programme, says that the CM Window works in tandem with the CM Grievance Redressal and Monitoring System, which is an integrated workflow system based on web technology. Deputy Commissioner T. L. Satyaprakash asserts that this system helps in creating confidence in the working of the government. “Now a complainant need not have to travel all the way to Chandigarh and spend his/her money for making a complaint to the Chief Minister, says the DC. Any complainant can easily submit his/her complaint at the CM Window that has been set up at the Mini Secretariat. The complaint is sent directly to the CM Secretariat, where a Unique Registration Number is generated for each complaint. DC Satyaprakash clarified that one can make a complaint pertaining to other districts also at any CM Window. Complaints can also be sent through post to the CM Office, 4th Floor, Haryana Civil Secretariat, Sector 1, Chandigarh. Deputy Commissioners/Administrative Secretary of districts have been tasked to constantly review the pendency of grievances online.
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